Privacy

We’re committed to protecting the privacy of our site visitors. With this in mind, the below statements explains how we collect, store, and use your personal information.

What we collect from you

(a) information that you provide to us when making an enquiry about our services.
(b) information about your visits to and use of this website.

How we use your information

We may use your personal information to:
a) contact you to provide information directly relating to your enquiry, by phone, email, or post.
b) send information to you which may be of interest to you. e.g. guides, case studies, event invitations, details of appropriate services. The purpose of our contact with you will be to provide advice, offer support, and promote our services.

Your rights

You can inform us at any time if you’d prefer for us to stop contacting you by emailing [email protected]. We’ll certainly be disappointed to no longer be in contact with you, however we will make sure communication with you stops immediately.

Keeping your information secure

Voyage Funerals will take appropriate security measures to prevent the loss, misuse, or alteration of your personal information. Your information will be retained in our secure Customer Relationship Management system to ensure a clear and accurate record of your business requirements and any contact preferences if specified.

Information about your visits to our website

We use Google Analytics and may collect information about your visits to this website, including geographical location, browser type, referral source, length of visit, and number of page views.
Google Analytics generates statistical and other information about website use by means of cookies, which are stored on your device. This information may be used for our marketing activity and to improve the website usability.

Website Cookies

A cookie is data sent by a web server to a browser, which is returned by the browser each time it subsequently accesses the same server. It is used to identify the user or track their access to the server.
We may use both session and persistent cookies on the website. We will use the session cookies to keep track of the pages you visited whilst navigating the website. Persistent cookies will enable our website to recognise you each time you visit.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a predefined expiry date.

Third party websites

Please be aware that we cannot be held responsible for your privacy when you visit an external website by clicking on a link that appears on our site.

Additional legal points

Please note that in appropriate circumstances we may disclose personal information about you:
(a) to the extent that we are required to do so by law.
(b) in connection with any legal proceedings or prospective legal proceedings.
(c) in order to establish, exercise, or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

How to contact us

If you have any questions about this privacy statement, please get in touch by emailing [email protected] or contact us by post at:

56 Liverpool Road
Penwortham
Preston
Lancashire
PR1 0DQ